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FREQUENTLY ASKED
QUESTIONS
Q: WHAT ARE THE TRAVEL TIMES IF I SEND A PARCEL?
A: Southern Africa: 3 - 4 working days from Office
of Exchange (Johannesburg International Mail Centre),The rest of the world
4 - 5 working days from Office of Exchange (Johannesburg International Mail
Centre)
Q: WHAT ARE THE BUSINESS HOURS OF THE POST OFFICE?
A: 08:30 to 16:30 Monday to Friday
08:00
to 12:00 Saturday
Q: WHEN CAN I ENQUIRE ABOUT MY EMS PARCEL AFTER
I HAVE SENT IT?
A: Enquiries about foreign mail sent by EMS should
be made within 90 days from the date of posting.
Q: ARE THERE ANY INSURANCE OPTIONS AVAILABLE?
A: Yes insurance is available, enquire at your local Post Office
Q: WHO CAN I CALL IF I NEED MORE INFORMATION?
A: You can make use of the following numbers for
further infomation:
- JHB (011) 961-6006/7/8/9/10 or (011)961 6200
- DBN (031) 336-3713/3993/3984
- CPT (021) 590-5715/5716/5718
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