FREQUENTLY ASKED QUESTIONS

Q: WHAT ARE THE TRAVEL TIMES IF I SEND A PARCEL?

A: Southern Africa: 3 - 4 working days from Office of Exchange (Johannesburg International Mail Centre),The rest of the world 4 - 5 working days from Office of Exchange (Johannesburg International Mail Centre)

Q: WHAT ARE THE BUSINESS HOURS OF THE POST OFFICE?

A: 08:30 to 16:30 Monday to Friday
08:00 to 12:00 Saturday

Q: WHEN CAN I ENQUIRE ABOUT MY EMS PARCEL AFTER I HAVE SENT IT?

A: Enquiries about foreign mail sent by EMS should be made within 90 days from the date of posting.

Q: ARE THERE ANY INSURANCE OPTIONS AVAILABLE?

A: Yes insurance is available, enquire at your local Post Office

Q: WHO CAN I CALL IF I NEED MORE INFORMATION?

A: You can make use of the following numbers for further infomation:

- JHB (011) 961-6006/7/8/9/10 or (011)961 6200
- DBN (031) 336-3713/3993/3984
- CPT (021) 590-5715/5716/5718