Conditions of Mailing

 

    The Postal Service promises todeliver within the following days:

    orange arrow South Africa: 3 - 4 working days from Office of Exchange (Johannesburg International Mail Centre)

    orange arrow Rest of the world: 4 - 5 working days from Office of Exchange (Johannesburg International Mail Centre)

    orange arrow The maximum weight is 30 kg per item

    orange arrow EMS items shall not exceed 1.5m for any dimension or 3m for the sum of the length and greatest circumference measured in the direction other than length.

    orange arrow The items are trackable.

    orange arrow Commercial documents must be clearly marked and e provided with an EMS waybill.

    orange arrow The items must be correctly addressed to street address and include a phone number.

    orange arrow In the case of dutiable items, the recipient will be phoned to collect the items from the Post Office against positive identification. The items will be subject to Customs inspections.

    orange arrow Enquiries regarding an EMS parcel must be made within 90 days of posting.

    orange arrow Senders will be held personally liable for any prohibited articles and will lose the right to claim.

     

    Prohibited items include:

    - Bank notes and coins

    - Arms and ammunition

    - Live animals and plants

    - Liquids

    - Narcotics

    - Jewellery and precious metals

    - Explosives

    - Perishables

    - Dangerous chemicals

     

    orange arrow Proper packaging must be provided and is the responsibility of the sender.

    orange arrow Sharp instruments and utensils must be well wrapped so as not to cause injury.

    orange arrow Fragile items like ornaments must be also be well wrapped to prevent breakage.

    orange arrow The average maximum mass limit for a single item is 30kg, however this is negotiable depending on the nature of the item.

     
    Insurance

    Optional insurance at 3% of value, maximum insured value R5000.

    How to complete a waybill.